It's a matter of finding the time required make the trek to an Apple store that is problematic, plus the iPod is engraved, so if I want that preserved my only option is returning it directly to Apple. Even then I'm guessing it may or may not come back re-engraved. <br><br>With a little more digging on the 'net, it seems the design flaw that led to this was corrected, units that were produced later don't seem to have this problem at all. <br><br>/kvetching<br><br>