That's right. I was comparing it to an ISP's email service. Not connectivity itself. It's a perfectly valid comparison. I'm glad MacGizmo has an ISP with 100% uptime for its services, I've never seen or heard of one.<br><br>Second, so what if the accounts are among several servers? The requests still have to go through a single point of entry before being distributed amongst the various .Mac servers. Perhaps something failed there. It could have been multiple failures, such as a corrupt routing table being distributed to all of the routers. We don't know the specifics so it's hard to determine what it was.<br><br>In summary, there was a problem, it was fixed, and they apologized and took steps to ensure it won't happen again. That's really all you can ask for.<br><br>